Distributor client policies

TERMS AND CONDITIONS FOR WHOLESALE AND RETAIL SALES

CONFECCIONES SBL is a brand dedicated to the production and distribution of textile garments, founded in Cúcuta in 2007 by two women passionate about fashion and details. Our main objective is to develop functional garments with a unique aesthetic, made with 100% Colombian cotton, rayon, and elastane fabrics, using high-quality materials. We support female heads of household, and our manufacturing is 100% local.

Policies for Becoming a Distributor

These conditions are aimed at our wholesale customers or individuals interested in becoming official CONFECCIONES SBL distributors.

Cash Sales – Conditions for First Purchase

  • The minimum purchase to access wholesale prices is $500,000 COP.
  • The distributor receives between a 20% and 25% discount on the retail price.
  • If the purchase exceeds $3,000,000 COP, an additional 5% discount will be granted on the total invoice value.
  • After the first purchase, the minimum order to maintain wholesale benefits will be $200,000 COP.
  • If more than 3 months pass without making purchases, the customer will lose continuity and must make a minimum purchase of $500,000 COP again to regain their distributor status.

Orders

  • Catalogs of new collections will be sent via WhatsApp to each active distributor.
  • Orders must be placed at 316 799 9095, indicating reference, color, size, and quantity.
  • Once the order is received, merchandise availability will be confirmed.
  • The customer assumes the costs of transport and shipping insurance.
  • If the purchase exceeds $1,000,000 COP, shipping will be covered by CONFECCIONES SBL.
  • Orders will only be dispatched once payment has been 100% confirmed.
  • Partial payments are not accepted.
  • The customer has 3 days to verify the received merchandise and up to 2 additional days to report inconsistencies. After this time, it will be understood that the order was received in perfect condition.

Exchanges and Returns

Wholesale Sales

  • The maximum period for exchanges is 30 days from the invoice date.
  • Only up to 30% of the total invoiced garments can be exchanged.
  • Exchanges must be requested in advance via WhatsApp at 316 799 9095.
  • Garments must be sent clean, unused, with tags, and in perfect condition.
  • Garments without tags or in poor condition will not be accepted.
  • Each garment must be returned with its original packaging.

Retail Sales

If you wish to make an exchange for size, color, or reference, you must send the garment to our facilities in the same condition in which it was received: unused, with original tags, and within the period established in our exchange policy.

Once we receive and verify the product, we will proceed with the shipment of the new garment.

  • The return shipping to SBL will be assumed by the customer.
  • The new shipping to the customer will be assumed by SBL.

Warranties

  • Warranty claims must be sent via WhatsApp to 316 799 9095, attaching photographs that evidence the defect.
  • The CONFECCIONES SBL team will inform you via WhatsApp of the approval or rejection of the warranty.
  • Approved warranties will be processed within 10 to 15 business days.
  • Products will not be accepted without prior authorization.

Communication Channels

Email: confeccionesibyl@gmail.com

WhatsApp: 316 799 9095

Address: Calle 15 #2E-100, Barrio Caobos, Cúcuta.

NIT: 901070663

Social Media

Note: Shipments are made by Interrapidísimo and Coordinadora.
Welcome to our team!